Open your browser console

Sometimes we may ask you to open your browser console and take a screenshot or video of your screen with the console open. We may also ask you to send a HAR file to Support to help troubleshoot your issue.

Note: When you send screenshots to support@wazoku.com, always include the URL/address bar from your browser.

Open the console on Google Chrome

Open Google Chrome.
Click the Three Dots in the top-right.
Select More Tools > Developer Tools.

Tip: You can also use CTRL+Shift+I, CTRL+Shift+J (on Windows/Linux), or Option+⌘+J (on macOS). Another option would be to right-click on an element of the page (for example a heading) and click Inspect. You can use the same shortcuts as above the open the console in Microsoft Edge, Apple Safari, and Mozilla Firefox.

Open the console on Microsoft Edge

Open Microsoft Edge.
Click the Three Dots in the top-right.
Select More Tools > Developer Tools.

Open the console on Apple Safari

Open Safari and select Safari > Preferences.
On the Advanced tab, select the Show Develop menu in menu bar checkbox.
Close Safari Preferences.
Open Genesys Cloud in Safari.
Select Develop, and then click Show JavaScript Console.

Open the console on Mozilla Firefox

Open Firefox.
Click the Firefox Menu in the top-right.
Select More Tools > Browser Console.