Manage Licences

Here you can manage and assign licences to platform users.

Who can do this? Licence Owners

View details of purchased licences

  1. Navigate to Settings cog > Manage Licences
  2. Under the Admin Licences section, see how many licences have been purchased and how many have been assigned

Note: one admin licence applies to one person, they can have either a site admin licence or a community admin licence. They can manage as many communities as you wish with one licence.

View details of users assigned to licences

  1. Navigate to Settings cog > Manage Licences
  2. Under Your managed admin licences you can see the details of the users assigned to Admin licences. You can search and filter by role (Site admin or Community admin)
  3. Use the drop down arrow next to a user’s name to see what communities they have licences for.
  4. In the Actions column you can remove their licence, transfer their licence to someone else or send them a message.

Licence owner = the user who purchased the licences. They can assign and manage the licences they purchased but not those purchased by others.

View details of purchased licences

  1. Navigate to Settings cog > Manage Licences
  2. Under the Other admin licences section, see how many licences have been purchased by others and how many have been assigned.
  3. You can make them a community admin without using one of your admin licences.

View details of Add-on licences

  1. Navigate to Settings cog > Manage Licences
  2. Under the Add-on licences section, see how many licences have been purchased and how many have been assigned.

How to assign a licence

  1. Navigate to Settings cog > Manage Licences
  2. In the top right select Assign licences
  3. In the pop up search for the user you wish to assign a licence to.
  4. Choose the licence type you wish to assign them.
  5. Add a message to let them know they have been assigned a new licence.
  6. Click Assign Licence

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