Customers can choose a custom “from” email address for platform notifications which will replace the default  noreply@wazoku.com email address.

Note: The custom email address needs to be a real email address that is used to receive emails and is accessible by the email owner.   

If you wish to use a custom from email address please follow the steps below: 

1. Set up the email address (you would like instead of noreply@wazoku.com) that is used to receive emails and is accessible by the email owner.
2. Email support@wazoku.com with details of the email address you would like to use and whether it is for the main site only or also communities. Please also include the URL of your platform.
3. Wazoku sets up the email address to replace the noreply@wazoku.com email address and sends the customer the new DKIM Settings for them to apply to their DNS records plus details of updates needed to SPF records.
4. Customer (or the customer’s IT Team) applies DKIM settings to their DNS records and updates SPF records.
5. Once verification of the email account has been completed, Wazoku completes setting up the custom email addresses for notifications.

Note: Please discuss this with your IT team before starting the request as there are actions required by them. If DKIM and SPF records cannot be updated emails may be marked as spam and not reach inboxes.