If a user has registered or been invited to the platform but has not yet activated their account, they’re shown as a pending user.

Who can do this? Platform site Admins.

Resend a user invitation

If a user can’t find their invitation email, you can resend an invitation to the pending user.

1. Go to your platform home page.
2. Select Settings > Manage Users.
3. Select Pending users from the switcher in top left corner.
4. Select which users to resend invitations to.
5. Click Manage users >Resend Invitations.
6. Enter a subject and message and click Send.

Note: For security reasons, this email contains a link that will expire after 24 hours. However, you can follow the same steps to receive a new link if it has expired.

Sending a message to a pending user

If needed, you can send a custom email to pending users, such as asking them if they received the invitation email.

1. Go to your platform home page.
2. Select Settings > Manage Users.
3. Select Pending users from the switcher in top left corner.
4. Select which users to resend a message to.
5. Click Manage users >Send message.
6. Enter a subject and message and click Send.

Remove pending users

If you want to remove pending users, please contact our support team at support@wazoku.com with a list of the email addresses to be removed.

See also

• Deactivate a user’s account
• Reactivate a user’s account
• Reset a user’s password