Communities
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      Create a community

      What is a Community?

      Communities give you a dedicated public or private workspace within the platform. You can create Challenges and Conversations within this space and collaborate with customers, suppliers, distributors, or partners to solve specific business challenges.

      When creating a community you are prompted to choose between an Internal or External community. Based on that selection, you can define the community's access and permissions.

      • Internal Community: Previously known as Idea Space, these communities can be designated as either "Open" or "Closed."
      • External Community: Previously known as Co-creation Community, these communities can be set as "Open," "Open by Domain," or "Closed.

      Communities have a unique subdomain which you can configure during community creation.

      Who can do this? Platform site Admins.

      Create a Community 

      1. Go to your platform home page.

      2. Select Add > Community.

      3. Choose between an Internal or External community and then configure the Access and Permissions settings
        1. When creating an External community you can enable organizations for the community. Use this setting if you want to give external partners or suppliers a way to display information about their organization on your Community. Members of your Co-creation Community can now add an organization.
        2. When creating an External community you can also choose to auto-enrol users from the main site into the community.

      4. On the General tab, select Title and Description, and enter a name and description.

      5. Select Personalised URL and Prefix, and then enter a unique URL and Idea ID prefix. (Idea ID prefix is for External communities only and requires a feature flag)

      6. Upload an image that will appear on Discover and Home pages.

      7. Select Roles, and assign Community Admins and Community Managers. Select desired Community Admin Permissions.

      8. On the Registration tab, select Membership Settings, and then configure your access and auto-enrolment settings. If you have age-related restrictions enabled you can also configure those here.

      9. In the Extras tab configure any additional settings for Recommendations, Integrations or Gamification. 

        1. To enable Jira on a Community 

          1. On the Extras tab, click the plus_icon Plus, and then select Integrations.

          2. Turn on the Jira Integration toggle.

          3. Select the Jira instances and projects you would like to connect.

          4. Click Save.

        2. To enable gamification on a Community 

          1. On the Extras tab, click plus_icon Add Extras, and then select Gamification.

          2. Turn on the Enable Gamification toggle.

          3. Under User roles, select which user roles can earn gamification points.

          4. Click Save.

      10. On the Dashboard tab select which user groups can view the community analytics dashboards. You can also add users individually by name.

      11. Click Publish.

      Note: Community Admins will automatically have admin permissions for all child communities. These permissions are inherited for all nested communities such as additional sub-communities (child of a child) and apply to new admins assigned to existing communities.

      Tip: If you created a Community by accident or no longer need it, you can delete the Co-creation Community.

       

      See also